Legal
Refund Policy
Last updated 16 October 2026 · Questions: hello@flakepot.com
Digital purchases: 14-day refunds
If you're not happy with something you bought from FlakePot (a Pardon, Pardon 3-pack, Big Plan pass, Card theme pack or a Host subscription payment), you can request a full refund within 14 days of the purchase. No awkward questions.
- Email hello@flakepot.com from the email on your account with your order number (from your Paddle receipt), or reply to your Paddle receipt email.
- Refunds go back to your original payment method through Paddle.com, our merchant of record, usually within 5–10 business days.
- When a purchase is refunded, the feature it unlocked is removed (for example unused Pardons or the theme pack). A Pardon already applied to a past flake may be reversed.
- Host subscriptions: you can cancel any time in Settings → Purchases → Manage. Cancelling stops future renewals; the current period stays active. Renewal payments can also be refunded within 14 days.
- After 14 days we may still help in cases like duplicate charges or technical problems. Your statutory consumer rights are not affected.
Deposits and flake fees are not FlakePot payments
Deposits, flake fees and refunds between friends are sent directly between users through their own payment apps. FlakePot never receives or holds that money, so we can't refund it. If you're owed a refund by an organizer, the Settle up screen in the plan shows exactly who owes what, and we send daily reminders until it's done. If something goes wrong between users, contact the organizer directly or report it in the app.